VoIPTrainer

VoIP Handsets

VoIPTrainer is a self-teaching, end-user training solution for Cisco IP Telephones and handsets.

whereby users can access training modules at their leisure for a number of Cisco IP handsets that is streamed down to the user either via the PC or directly to the Cisco handset (if capable).

VoIPTrainer can be offered either as a hosted service, or as an internal intranet-based option for Enterprises who prefer to own their own training modules. VoIPTrainer offers a cost-effective method of providing training and updates to new users of the Cisco Call Manager system.

  • Currently used to train / support over 500,000 end-users worldwide
  • Negates the need for formal and expensive 1-to-1 training sessions
  • Operates as a set of flash files that reside on the client's intranet or on an externally-hosted portal
  • Easy to use programme accessed via the IP Phone or client's training portal by the end user
  • Customisable to client specific needs if required
  • Supports Cisco & Avaya IPT handsets across multiple languages

VoIPTrainer can also be customized to an enterprise environment to offer companies tailored support for their Cisco IP Telephony solution.

Key customizations include:

  • Company Logo inserted on the initial splash screen
  • Main Company Phone Number
  • Speed Dials
  • External Voicemail Numbers
  • Number to dial for an outside line
  • Voicemail Quick Reference Guide for New/Save Message Prompts
  • Internal Call Manager Web Link Address
  • Advanced customisation is available and priced by project

VoIPTrainer key usage scenarios

  • Prior to classroom training
  • Instructor lead enhancement
  • Stand alone training
  • Ongoing reference guide
  • New employee orientation
  • New Call Manager installation training
  • New phone model training
  • New application training
  • Ongoing Reference tool and help

Key Benefits

  • Increase end-user acceptance
  • Increase end-user usage of the phone's basic and advanced features
  • Delivery a consistent training message
  • Eliminate future training costs for new product
  • Releases and technology additions
  • Effectively train future employees
  • Eliminate support calls